We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow very fast shipping to U.S. product is as described.
15 Apr 2019 12:21
Nice quality, quick delivery. Thank you store :)
12 Apr 2019 19:26
12 Apr 2019 07:08
Fast delivery order 30.3 came 12.4
11 Apr 2019 22:03
If i liked it
11 Apr 2019 11:05
11 Apr 2019 03:22
Elastic bands of different density. Good quality. It came in a month
11 Apr 2019 02:14
All as in the description. Quality is good. Happy and purchase and store
10 Apr 2019 10:37
Excellent gum. The parcel was 2 months old, the store extended the protection period when the rubber bands did not come in time. But the seller's fault in the protracted delivery is not-all our customs and post office ((i think a set of 4 pieces is enough. Black in general power)) it is convenient that you can order immediately with a cover. I hope "do not shoot" once: d with the seller did not communicate
10 Apr 2019 00:13
The rubber bands came in the amount specified in the order. But the shipping was very long, besides the shipping service changed the original delivery date
9 Apr 2019 23:45
The shipment was fast. Bands look good. Let's see how they put up with the use.
9 Apr 2019 12:38
Quickly sent, pretty quickly came. Good gum. Everyone is happy, thanks to the store.
9 Apr 2019 06:20
Good elastic bands for classes
9 Apr 2019 05:14
The parcel came quickly. All whole, gum quality.
9 Apr 2019 04:54
Everything is fine, it's time, the courier contacted and brought to the house. Corresponds to the description, very satisfied with the goods!