We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received, everyone is happy. Shipping norms.
8 Apr 2019 12:44
Got it. Everything is super. No smell. I recommend
29 Mar 2019 11:36
Plastic is solid, how durable the question is.
27 Mar 2019 00:00
I do not recommend it because the cover is lost and then become water
11 Mar 2019 04:02
Arrived in kiev quite quickly, cool bottle, not soft, for this money super
19 Feb 2019 18:10
10 Feb 2019 10:14
Convenient and practical for travel
1 Feb 2019 21:03
Use product as PIC at all
24 Jan 2019 14:40
I arrived in occupied Palestine in good condition and recommended others. Comfortable. Easy to use
17 Jan 2019 10:15
Very very nice
29 Dec 2018 05:19
Everything is fine! fast shipping, not long shipping. The description corresponds. Seller recommend.
25 Dec 2018 23:05
A good bottle, interesting, took in,, with friends cheaper, for 34 rubles., but waited for the end, without 5 days 3 months. The store was well done, i extended the protection myself, i did not touch it. Comfortable, with a dispenser, and when all drank, the place does not take at all, easy, even when with water. Nothing flows even when it lies. In general, wonderful! Thank you to the seller, all good!
22 Dec 2018 21:00
I really liked the bottle under the water! I dialed full, but it still is not very large, compact, in the bag climbs... drank water-there is no bottle, very convenient, and no weight, there is a dispenser i.e. The water will lie not with an uncontrolled jet, but neatly a little, and the color is pleasant to the eye. Polyethylene is dense. I took in transactions,, with friends cheaper, for 34 rubles.-in general a penny, though there was a bottle of 3 months, but i usually used pet bottles, and here such a useful thing. Thank you store, all good!