We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great service delivery arrived before delivery estimate, the AliExpress is congratulations!!
30 Mar 2019 03:19
Thank you, the bracelet came, everything is as in the description, the product is happy. Downloaded the wearfit app, like everything works, has not yet figured out a little. Before belarus (vitebsk) took 1,5 months.
22 Mar 2019 21:54
good product also very fast delivery. thank you for the gift
19 Mar 2019 09:09
Work great. Looks good.
18 Mar 2019 17:45
Very light and well built smart bracelet. The rubber strap is soft and durable. The functions work well and are basic. Notifications cannot be read, but the bracelet vibrates to alert you that there is a new notification. The same thing happens with calls because it doesn't show the name. The battery lasts about 5 days with normal use. The screen is not very bright when using outdoors. The app to use to connect the bracelet to the smartphone is called Wearfit and it must be improved a little. The expedition to Italy took about a month. For this price range it's a very good smart bracelet and I recommend buying it.
13 Mar 2019 02:37
Came whole, but discharged.
12 Mar 2019 05:44
Good not tried it yet
7 Mar 2019 17:31
5 Mar 2019 21:40
The watch is good, two weeks to msk) as a gift the store put another strap)) it is convenient that they are charged from the outlet. (With adapter) track tracked
25 Feb 2019 11:38
It is working now. Cargo arrived very fast. I can recommend the company communication as very good. Thank you very much.