We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, the bag came true color, not as bright as the store's photo, the quality of the bag is good
14 Apr 2019 22:13
Super bag, recommend
11 Apr 2019 13:40
The quality of the accessories is incomprehensible, but in general very comfortable. The view is small, but large in capacity.
10 Apr 2019 01:00
Nice bag, big enough for my shoes, a towel and more!
9 Apr 2019 07:47
9 Apr 2019 03:41
Very good bag... For gym school... Nice one
8 Apr 2019 08:59
Love the bag! The L size fits about everything you need and more. It fits my shoes, towel, equipment and also 2 yoga blocks or some additional t-shirt and pants. It has one front small compartiment, another one on the side and a hidden one inside the big compartiment. You can see my shoes next to the bag for better size reference.
8 Apr 2019 06:32
Piccolino just as needed to me very cute
27 Mar 2019 11:58
Excellent bag for the hall, i'm very happy with it :) light, and quite roomy: in the photo in the bag sneakers (41 size, by the way: d), sports, t-shirt, water bottle, beautician with soap and fish, and a large towel. The place still remains under trifles like combs. I think for short trips, too, it will be quite good. In general, i recommend the product as well as the store.
26 Mar 2019 03:11
I love it! Like in the photo, good material and fast shipping, 12 days to spain. Recommend store
21 Mar 2019 11:08
Very beautiful Sports Bag
20 Mar 2019 17:24
Wow very beautiful as in the picture
20 Mar 2019 10:34
Delivery to minsk 25 days. Quality is good. Happy.
15 Mar 2019 17:14
Nice bag, good material, i like it much the same as the description
8 Mar 2019 11:46
Dear Friends, I have received the bag. Looks very nice. Many thanks. Regards, John Zabik Canada
5 Mar 2019 16:54
Good quality fabric. Recommend
4 Mar 2019 01:04
A class bag for a comfortable jacoty. i recommend.