We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
oh man like this is soft stretchy really high wasted and the print is truly beautiful and unique
7 Apr 2019 01:37
On the size m took l well approached, the length of 170 cm is excellent, but a little translucent. Delivery exactly month.
3 Apr 2019 11:34
Super! Quality is very good thanks!!! delivery 3 weeks!
23 Mar 2019 01:05
Soft pleasant, on the volume of the hips 95, m-sat perfectly, but shines through when squat and falls
21 Mar 2019 14:34
I ordered other tights on aliexpress but nothing to do with these. They are more expensive but worth it, they are thick like nike or adidas. My size on other brands like nike s, in this the perfect m. I'll order more. i'm thrilled, or they fall, they look great.
21 Mar 2019 12:11
The quality is very good, it feels soft and it's long enough (1,84m ordered an L) the colours are terrific and the waist is slimming because of the high band. definitely recommend this shop, also fast shipping to the Netherlands, two weeks.
18 Mar 2019 15:57
Fabric is transparent when stretched. I wouldn’t recommend it for yoga
15 Mar 2019 04:30
They are perfect, very smooth fabrics, no smell, long as described! Size L fits height 170 weight 62. A little bit transparent, but it's OK.
6 Mar 2019 00:34
Better than expected. Similar to decathlon's most expensive tights and with nice design and colors. 20 days to arrive in spain
5 Mar 2019 14:36
These are my favorite leggings! Quality, thick material that is breathable yet maintains a tight fit! Love them!!!!
5 Mar 2019 09:30
Very good quality, i arrive fast i asked l because the clients ponian that better that size but it would have been better m
4 Mar 2019 06:28
Great item. Very good quality fabrics, very comfortable. The seams and elastic look solid and well made. The size L is really perfect for me (1m68/54 kg). I am very pleased with this product.
4 Mar 2019 03:10
Looks very nice and comfortable!
26 Feb 2019 06:19
Perfect size s for 48 kg 165 cm
22 Feb 2019 04:10
Very good product, good quality. It's a bit long, though, but it's not boring!
18 Feb 2019 04:09
About the goods i can not say anything, got to a large customs duty, as the overlay with other goods was exceeded the limit for a month, had to refuse the parcel, the goods went back to china. The store is sociable, i offered two options to solve the problem: to send the goods again, as from the new year we have increased the limit on orders and do not have to pay the fee, or return the money through dispute. He chose the second option.