We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of xplorsportswear (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://xplorsportswear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pleasant socks, the length of the foot 25,5 cm came up perfectly. Shipping super fast.
19 Feb 2019 22:25
Good socks fit our 36-37 size
16 Feb 2019 21:09
Thank you. very satisfied.
29 Jan 2019 02:28
Very fast shipping, same as described, perfect size and very comfortable, good store
18 Jan 2019 07:53
recommended store. second time I order from this shop. nice product
10 Jan 2019 04:46
It's ok. Thank You.
31 Dec 2018 09:14
I like the same as the picture but synthetic material
29 Dec 2018 03:33
I bought the second-i'm happy. Good quality, corresponds to the description.
26 Dec 2018 06:03
17 Dec 2018 07:48
I am the mother and the pokrittya proti kovzannya-e, ale more than the leg of the friendship 38 rosemir-do not pull. Uncle salesman for virib!
12 Dec 2018 08:47
Good, cute socks. I recommend Personally, i need to practice pilates, i constantly slip on the rug. Checked comfortable socks
11 Dec 2018 02:36
Very cool. Quality is good. At 38 foot size is perfect
10 Dec 2018 11:00
30 Nov 2018 09:51
28 Nov 2018 09:27
22 Nov 2018 11:18
socks are really high quality, recommend!
21 Nov 2018 04:56
Socks have just arrived. The shipment was very quick, only our national delivery network was a bit slow because of the lack of human resources. Tracking was useful to follow, I knew I have to be patient when it was checked in in Hungary.